Unified All Conversations inbox replacing the old Activity page

The inbox merges messages from Facebook, Instagram, WhatsApp, and live chat into one view, replacing the old Activity page.

This view enables live, real-time conversations with customers, adding immediate interactivity that the previous page lacked.

Conversations can be instantly converted into tickets, allowing your team to track, assign, and resolve customer issues efficiently.

Superior filtering options based on channel, status, or assignee make managing high volumes of inquiries easier than before.