Teams and Roles management with 5 predefined roles

The system provides 5 predefined roles—Admin, Manager, Live Chat Agent, Salesperson, and Marketer—each with specific permissions tailored to their function.

The Admin role has full access to all system settings, including team management, billing, and integration configurations.

Roles like Live Chat Agent and Salesperson are restricted to necessary interaction tools, ensuring they can focus on customer engagement without accessing sensitive system configurations.

The Manager and Marketer roles allow team members to oversee workflows, analyze performance data, and manage marketing campaigns without needing full administrative rights.