Social Messages inbox tab

The Pro version includes a dedicated “Social Messages” inbox tab that centralizes messages from Facebook Messenger, Instagram DMs, and WhatsApp into one dashboard.

This tab enables real-time communication, allowing agents to respond to customer inquiries immediately across all connected social platforms without switching apps.

Within this tab, you can utilize AI and automation to handle routine social media queries instantly, freeing up human agents for complex interactions.

Every social message is automatically linked to the customer’s CRM profile, ensuring a complete history of interactions across website chats and social media.