Live Chat channel settings

Settings allow you to configure agent availability and working hours, ensuring live chat only appears when staff is online to respond.

You can customize the initial greeting message that visitors see when they open the live chat window, tailoring it to your brand voice.

Configure how chats are queued when agents are busy or offline, including setting up automated messages for visitors waiting for a response.

Settings enable you to route live chats to specific agents or teams based on the department or the nature of the inquiry.