Chat review and feedback form in the public chat widget

The form allows visitors to rate their chat experience immediately after the interaction concludes, ensuring timely and relevant feedback.

It features a customizable rating system (such as star ratings or thumbs up/down) to easily capture user sentiment regarding the support quality.

Visitors have the option to leave detailed comments, providing context on what went well or where the interaction could be improved.

Feedback is collected and reported, enabling teams to identify trends, measure agent performance, and make data-driven improvements to customer service.