Social & Live Chat
One Inbox for Every Channel
Facebook, Instagram, WhatsApp, social and Comments handled together in one Intelligent system.
Brings Chaos to clarity
Messenger
8 Unread
5 Unread
3 Unread
Comments
2 Missed
Unified inbox
Automated by AI
Real Impact Across Your Inbox
60+ hrs
Saved Every Month
Automate repetitive conversations like order status, FAQs, and refunds to free up your support team’s time.
Instant
Product Discovery
Customers upload an image and instantly find matching products, no searching, no friction.
4.6×
Higher Chat Engagement
Interactive messages, image search, and proactive sales keep customers talking longer.
2×
More Qualified Leads Collected
Smart welcome messages and lead forms capture intent before users drop.
Transform your inbox
Before
Helpmate Chatbot
- Messages scattered across platforms
- Customers waiting hours for replies
- No visibility into who owns what
- Context lost between handoffs
- Team burnout from tab switching
Support tickets
▲ 0 %
After
Helpmate Chatbot
- Every message in one unified inbox
- AI-powered instant responses
- Clear ownership and assignments
- Full customer history at a glance
- Calm, focused workspace
Support Load
▼ 0 %
Let AI Understand My Business
Your Channels, Your Rules
Control how messages are assigned, how fast, and when AI or humans step in.
Connected Accounts
Link your social media accounts to enable
Al-powered responses
Live chat Settings
Configure how your Al assistant responds on
each platform
Platform Settings
Configure how your Al assistant responds on
each platform
Connect everything into one inbox
01
Connect your channels
Link WhatsApp, Instagram, Facebook, and your website chat in minutes. No coding required.
02
Messages Flow Into One Inbox
Every conversation lands in a single, organized workspace. Never miss a message again.
03
AI assists with replies
Smart suggestions help you respond faster with accurate information.
Frequently asked questions
Simple, honest answers about Helpmate and how it helps your WooCommerce store grow.
Which social platforms are supported?
Facebook Messenger, Facebook Page comments, Instagram messages, WhatsApp Chat. If your customers talk to you there and you’re still switching apps, you’re choosing friction.
Can staff take over Does Helpmate reply publicly or privately?
Both. Public comments can trigger private follow-ups. Private messages stay private. You control how and when conversations move off public threads.
Can I manage social messages and website chat together?
Yes. That’s the core benefit. Website chat, chatbot, social DMs, all in one inbox. If you separate them, you lose context and duplicate effort.
Can multiple team members handle social chats?
Yes. Assign and track conversations. No double replies. No “I thought you answered.” If that’s happening now, your system is broken.
Does Helpmate support automation for social chat?
Yes. Auto-replies, routing, and follow-ups. Automation handles the predictable parts. Humans handle nuance. If you automate blindly, you deserve bad outcomes.
Will this violate social platform policies?
No. Helpmate works within platform rules. If you’re worried about bans, that fear usually comes from using shady tools or spamming. Helpmate isn’t built for that.
Can I see conversation history across platforms?
Yes. One timeline per customer. Social message, website chat, follow-up, all connected. Without history, every reply starts from zero. That’s inefficient and unprofessional.
What happens if I don’t reply instantly?
Helpmate keeps the conversation visible and actionable. No buried messages. No “seen but forgot.” If you rely on memory to manage DMs, you’re gambling.
Is this useful for small businesses?
Small businesses benefit the most. You don’t have social media managers. You are the manager. Social Chat gives you leverage without hiring.
Will this increase my workload?
No. It exposes how much unnecessary work you’re already doing. Centralization feels uncomfortable at first because chaos feels familiar.
Centralize Customer Conversations
Reply to social messages efficiently from a single, organized inbox.